The friction in your supply chain is measurable. So is the fix.
Phull Insights is an operations advisory and technology practice for supply chains that can't afford to guess — regulated manufacturing, medtech distribution, and multi-site networks under pressure to perform.
Most operating reviews start from an org chart and a set of opinions. This practice starts from the actual journey — the emails, exceptions, and handoffs a network produces every day — and builds the case for change from there.
- £330m+
- combined P&L and revenue scope led across operations roles
- 16
- branch distribution network restructured and turned around
- 4
- stages in the diagnostic — map, measure, diagnose, rebuild
Four ways in
Advisory
Operating model design, network and branch strategy, and turnaround leadership for supply chains carrying tens to hundreds of millions in throughput.
Technology
Tools that reconstruct what actually happened in a supply chain — ingesting the emails, ERP exports, and PDFs nobody has time to read, and turning them into a journey you can see.
Methodology
A four-stage diagnostic, drawn from Six Sigma and PRINCE2 discipline, that finds root cause before it prescribes a fix.
Insights
Field notes from inside regulated manufacturing and multi-site distribution — what's actually breaking, and what fixed it.
The diagnostic
Every engagement runs through the same four stages, in this order, before a single recommendation is made.
01
Map
Trace the physical and information flow as it actually runs — not as the org chart or the process manual says it does.
02
Measure
Quantify the friction: dwell time, exception rate, cost to serve, and the points where service actually fails.
03
Diagnose
Isolate root cause using structured root-cause analysis, not the loudest anecdote in the room.
04
Rebuild
Redesign the operating model — and the technology behind it, where that's the real constraint — then hand over a plan the team can run without you.
Recent insights
All insightsWhy branch networks lie to their own P&L
A 16-branch network can hit every regional target and still be losing money on the transactions that actually matter. Here's where the number goes missing.
The medtech distribution problem nobody puts in a slide
Regulated supply chains are graded on compliance, not speed. That trade-off is usually the right one — until it quietly becomes an excuse.
What Six Sigma gets wrong about supply chains
Six Sigma is built for a process with a fixed boundary. Supply chains don't have one. That mismatch is where most improvement programmes quietly stall.
If a network review is overdue, the first conversation is free.
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